Vacancy posted: Tuesday, 3 Jul 2012
We have an excellent opportunity to join a market leading Financial Services organisation that has a proven track record in delivering successful complaint solutions within the Financial Services/Banking market.
They are currently looking to expand an existing project team in central Scotland by recruiting experienced Complaint Handlers ideally from a Financial Services or Investment markets background. This role will initially be on a 4 month Fixed Term Contract basis.
In this role you will manage a varied case load of complaints and deal with reviewing Complaint cases . You will ensure that all complaints are dealt with positively, professionally and effectively in accordance with company and FSA procedures.
The successful candidate will possess an in depth knowledge of complaint handling processes and FSA procedures and regulations and ideally hold a relevant professional qualification (i.e. FPC). You will have a track record in complaints handling or quality assurance together with a strong customer service focus.
If you are interested in this opportunity please apply or contact our highly experienced team on 0131 270 6666.
FPSG has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets.
We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands.
FPSG operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * Edinburgh * Manchester
FPSG IS AN EQUAL OPPORTUNITIES EMPLOYER
Job Reference: Complaint- Stir
Closing Date: 10-Jul-2012
About FPSG Connect
FPSG Connect is a leading UK Recruitment and Executive Search Consultancy, we specialise in the Banking, Professional, Sales & Marketing, Operations and Technology markets. Through our expertise and knowledge in these core markets we Connect talent with Premier employers. We challenge traditional perceptions of the recruitment process through a proactive approach to Connecting with top quartile candidates and clients, therefore developing talent pools for the most challenging and rewarding positions. At FPSG Connect we know that Business is about People. We approach each partnership, client and candidate, as a long-term relationship, managing the full recruitment cycle from first contact onwards. We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands. FPSG CONNECT IS AN EQUAL OPPORTUNITIES EMPLOYER