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Vacancy posted: Tuesday, 3 Jul 2012

Performance Manager Kilmarnock   £25000 per annum

Please note: This vacancy is no longer advertised.

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FPSG are currently recruiting for a Performance Manager for our Ayrshire based client. You will be responsible for managing and driving performance of a team of collection advisors, to achieve targets through coaching, feedback and regular 1-2-1's.

Our client is a rapidly expanding company who are able to offer the right candidate an excellent opportunity to be a part of a leading brand within the credit industry.

Main responsibilities -

  • Monitor, manage and motivate a team following performance management framework where necessary
  • Complete monthly call monitoring and coaching sessions with team in line with prescribed targets
  • Ensure team members are effectively managed within probationary period ensuring coaching and development requirements are met
  • Manage attendance for your direct reports completing return to work interviews where appropriate
  • Manage adherence of team to inbound and outbound activity rotas
  • Communicate business/client updates required to support your team in their roles
  • Take ownership for escalated calls to provide first call resolution


    • The successful candidate will be able to build effective relationships and influence key managers/stakeholders across the business.


    Hours of work:Monday to Friday between the hours of 8am - 9pm and 1 Saturday in 6 (Paid as overtime)

    TO APPLY NOW please email your CV through this site.

    FPSG CONNECT has an unrivalled reputation for successfully delivering specialist recruitment, career development and leadership solutions to organisations and candidates across our core Banking, Sales & Marketing, Professional, Operational and Technology markets. We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands. FPSG CONNECT operates as a recruitment agency in providing permanent job-seeking services and as a recruitment business in providing temporary and contract job-seeking services. * Glasgow (HQ) * Edinburgh * Manchester www.fpsgconnect.co.uk FPSG CONNECT IS AN EQUAL OPPORTUNITIES EMPLOYER


    Job Reference:   IG12345

    Closing Date:     10-Jul-2012

    About FPSG Connect

    FPSG Connect is a leading UK Recruitment and Executive Search Consultancy, we specialise in the Banking, Professional, Sales & Marketing, Operations and Technology markets. Through our expertise and knowledge in these core markets we Connect talent with Premier employers. We challenge traditional perceptions of the recruitment process through a proactive approach to Connecting with top quartile candidates and clients, therefore developing talent pools for the most challenging and rewarding positions. At FPSG Connect we know that Business is about People. We approach each partnership, client and candidate, as a long-term relationship, managing the full recruitment cycle from first contact onwards. We recruit for retention and recognise that each candidate, each client, each market and each industry has individual requirements. We help you get it right the first time so that your organisation / career can flourish - creating time efficiencies and providing peace of mind that you're in safe hands. FPSG CONNECT IS AN EQUAL OPPORTUNITIES EMPLOYER

    View all jobs with FPSG Connect