Vacancy posted: Thursday, 5 Jul 2012
Our client is an IT Services Organisation and considered to be leaders in Infrastructure Services, Workspace, Connectivity and Consulting. Part of a Global organisation, with a turn-over of 1.97 billion in 2010, they have both an impressive client base and an aggressive growth strategy. They are now looking to recruit a Problem/Major Incident Analyst to join their Global Service Centre team based in Inchinnan.
In this role you will be required to manage high profile company major incidents within complex environments with confidence, engaging with internal and external support teams globally. You will be responsible for coordinating and promoting the effective functioning of Problem Management activities across all areas and investigate problems via root cause analysis and/or via proactive trend analysis and monitoring. There is also a requirement to participate in a 365x24x7 on call rota.
Experience Required ITIL certified Knowledge of critical applications and infrastructure within IT and network domain Working experience of GLOBAL command/data centre environments.
Ability to influence and lead technical conversations Examine potential areas for service improvement and raise proposals with senior management, ensuring corrective actions are raised.
Proven customer support experience gained in an IT service/help desk environment Understanding of Service Level Agreements.
Please apply online for more details.
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