Vacancy posted: Thursday, 12 Jul 2012

Part Time Sales Administrator Livingston   £Depending on Experience

Please note: This vacancy is no longer advertised.

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Part Time Sales Administrator

12 Month Contract

Based: Livingston

Salary: £Depending on Skills & Experience

My Client

My client is a global leader within the Manufacturing sector. Due to continued success and growth they now have an immediate requirement for an experienced Sales Administrator to join them on a part time basis for a period of 12 months.

The Role

This is a part time position working approximately 25 hours per week over a minimum of 4 days. Flexibility can be given on days and hours worked depending on individual circumstances.

You will be solely responsible for dealing with all customer returns for all UK and Ireland customers, process returns from start to completion, whilst providing exceptional customer service level at all times.

Responsibilities will include:

  • Liaison with customers and vendors.
  • Record all product returns as received.
  • Quality check product and send to internal department for further checks.
  • Make a decision on the acceptance of the return and communicate this to customer or vendor either by telephone, letter or email.
  • Work to tight deadlines.
  • Process order for replacement product when required.
  • Complete shipping documentation.
  • Record outcome of return through in-house database system.
  • Raise refund request if applicable.
  • Provide feedback and reports internally for quality improvement purposes.
  • Ensure customers and vendors receive exceptional customer service levels at all times.
  • Deal with customer complaints and general customer correspondence regarding products.

    • To be considered for this position, you must have the following skills and background:

  • Candidates will have experience in a similar Sales Administration/Customer Support role and have a solid administration background.
  • Experience of working within a manufacturing company &/or knowledge of the supply chain process would be beneficial.
  • Strong organisational and prioritising skills.
  • The ability to work on own initiative.
  • Excellent problem solving and decision making skills are essential.
  • A keen eye for detail and attention to data accuracy.
  • Excellent customer service and communication skills.
  • Good general IT skills including Microsoft Word and Excel.
  • Candidates should also be physically fit due to the manual element of receiving goods in, this will include heavy boxes and lifting products.
  • Candidates should be available to commence employment week commencing 30th July 2012.

    • Job Reference:   LB/15622

    Closing Date:     19-Jul-2012


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