Vacancy posted: Friday, 13 Jul 2012
Service Quality & Billing
Sky is a valued part of everyday life in over 10.5 million homes. We entertain, excite and inspire our customers with a great choice of high-quality content. We strive to be the best for our customers and our people, and to make a positive contribution to life in the UK and Ireland. We're always looking for ways to improve. That spirit has made us what we are today, and it will drive us to become what we want to be tomorrow - and we need you to help drive our exciting future in this role.
Do you have knowledge of reconciliation processes, good numerical skills and want to work in a fast moving, busy environment? If so, an opportunity has arisen for you to utilize your skills in the Service Quality & Billing team as a Reconciliation Clerk.
As a Reconciliation Clerk your key responsibilities will include:
-Ensuring that reconciliations are completed accurately and to agreed deadlines
-Effectively prioritising work load to enable the reconciliation process to be completed within agreed deadlines
-Identifying, analyzing and taking ownership for issues and following through to resolution escalating, as appropriate
-Ensuring SAO controls are completed in a rigorous and timely manner
-Assisting with initiatives to improve the accuracy of reconciliations and reporting
-Analysing processes within the Billing area to ensure any trends or changes are identified and escalated with a recommended course of action
-Compiling accurate management reporting information, as required
-Building and maintaining strong working relationships with both internal and external Customers
-Participating in ad hoc activities in line with business requirements
We would love you to have:
-Proven experience of data reconciliation
-Excellent communication and interpersonal skills
-Good numerical skills and acumen
-Strong IT skills; excellent working knowledge of MS Excel and Access
-Ability to work as part of a team and on your own initiative
In addition to your proven problem solving skills - you will be required to complete tasks accurately and within tight daily deadlines. You'll be a strong team player with an eye for detail, as well as being efficient working under pressure.
Location: Livingston, West Lothian, Scotland.
Working hours: Monday to Friday, 08:30 -17:00, 37.5 hours.
As a valued employee of Sky you will benefit from Free Sky + worth around £600 per annum on top of your yearly salary. You will also have access to our Pension, Private Health Care and Share Save Schemes with access to a range of discounts including dental, holidays, mobile phones to magazines and DVDs.
What next? Please click on the 'apply' button. Please indicate your salary expectations upon application.
Short listing will commence on Monday 30 July at 09:00. Due to the fast paced nature of Sky's Businesses our vacancy close dates may be subject to change.
Believe in better.
Sky delivers some of the most diverse content and services on the planet, and we value the same diversity within our business. We provide a culture of entrepreneurialism and opportunity for one and all.
It's our people that make Sky the UK's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.
Job Reference: 09342
Closing Date: 27-Jul-2012