Collections Administrator Edinburgh   ££ Highly Competitive

A fantastic opportunity has arisen to join our dynamic, fun and progressive collections team who are based in our Head Quarters in Edinburgh.  This role will provide administrative support to the collections team who service both our internal and external customers with front line support. 

We’re looking for someone who looks forward to coming to work, with a happy and helpful demeanour and someone who likes to have a giggle whilst ensuring that they are providing the team with what they need.  If your organised, love a challenge and want to work in an organisation who really values its talent, then this opportunity is for you!

About the roles responsibilities:

General secretarial and administration duties

Supporting the daily tasks within the Collections team including front line support for the administrative needs of the team

To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.

To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

To open and process all incoming mail, including Cheques and payments

Customer Service Experience is essential

Demonstrable track record of impact through the following competencies which fall under our ‘Admin / Project Support job family:

The competencies we’re looking for you to demonstrate are:

Adaptability

Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Building Strategic Working Relationships

Developing and using collaborative relationships to facilitate the accomplishment of work goals.

Communication

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Continuous Learning

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Innovation

Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.

 Quality Orientation

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

Technical/Professional Knowledge & Skills

Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Technical Knowledge & Skills - proven track record of using Outlook, Word and Excel.

If I’m describing you, I’d love to hear from you, please do give Anna or call to find out more on 0131 442 7049 or click on apply and we’ll be touch!

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