Senior Team Manager, Mon - Fri 9-5 Stirling (Town)   Up to £35,000 per annum plus up to 15% bonus, benefits & free parking

This leading financial services organisation based in Stirling are looking to appoint experienced Contact Centre Team Managers to join them at a time of growth to inspire existing teams of staff to create a centre of excellence and achieve high standards of performance. There are several positions available. Free parking is available with excellent transport links locally and from Stirling train station. Hours of work - Mon-Fri, 9-5.

As a Senior Team Manager you will

• Lead a team of advisors to provide excellent customer service whilst achieving key business targets
• Set defined goals and objectives for your team to ensure they understand what is expected of them
• Conduct regular one to ones, formal appraisals and regular coaching sessions to drive the performance of your team
• Build effective relationships with your peers and maintain a strong awareness of your marketplace and competitors
• Drive change to processes and culture and empower your team to embrace these changes
• Champion treating customers fairly to ensure the customer is at centre of everything we do
• Communicate clearly and influentially with your team and others within the business, ensuring they can see how what they do fits into the bigger picture and how they can each make a difference to the success of the company.

WHO WE’RE LOOKING FOR

In order to be considered for these positions you will need:

• A minimum of 3 years Contact Centre Team Management experience within financial services
• Excellent communication skills with the ability to motivate others to succeed
• A proven track record of coaching people to success
• Strong influencing and negotiating skills
• Previous project management experience
• Excellent planning and organisational skills
• An ability to build partnerships both internally and externally with key stakeholders
• Strong decision making, problem solving and process improvement skills
• Experience of implementing change and managing any resistance as a result
• The ability to create an environment which has the customer experience at its heart

Benefits include a contributory pension scheme, healthcare, a competitive annual bonus, onsite canteen, free parking and life style discount vouchers.

HOW TO APPLY

To apply, please email an up to date CV to this posting or call Emma on 0141 240 2410

Job Reference:   UK659170

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