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Vacancy posted: Friday, 3 Aug 2012
Complaints Reviewer
Irvine
£25,000 - £43,000
Please note: This vacancy is no longer advertised.
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Salary £25k - £43k dependent on skills and experience Location: Edinburgh Temporary 12 month contract (secondment or fixed term) A secondment opportunity has arisen for SPSO, Edinburgh. If you are interested in joining and organisation that enjoys challenge and strives for continuous improvement, please visit website at www.spso.org.uk for an application pack or call on 0131 240 2979. This not a North Ayrshire Council vacancy. What is the Role? Our reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colletes and universities, prisons and most Scottish public bodies.
What will you do?
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to deonstrate first classs customer service through your empathetic but impartial approach. Your excellent communication skills will allow you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft readable reports that are oftern complex and detailed. SPSO are an equal opportunities employer. Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Job Reference: NAY002833
Closing Date: 16-Aug-2012
About North Ayrshire Council
Home to 138,000 people, North Ayrshire covers an area of 340 square miles and includes the islands of Arran, Great Cumbrae and Little Cumbrae. Our dramatic coastal scenery, rolling hills and long sandy beaches make for a fantastic place for you and your family and friends to visit. Why work for us? If you think working for your local council is about sweeping roads and collecting Council Tax then think again. There's no such thing as a 'typical' job with us - just countless opportunities to make a real difference to North Ayrshire. From inspecting restaurants to caring for the local environment, North Ayrshire Council employees are hard at work making North Ayrshire the best it can be. Day in, day out, we’re responsible for delivering a huge variety of services to around 138,000 people. Working for North Ayrshire Council provides a career that’s challenging and rewarding. We’ll support your professional progression and development all the way.
