Customer Service Account Manager Glasgow   up to £25,000 per annum

This leading city centre financial services company are looking to recruit a Customer Service Account Manager to maintain relationships with their customers both over the phone and face to face.

Key responsibilities of this role include

·         Managing relations with all new customers to the organisation

·         Maintaining face-to-face interaction with customers at a senior level

·         Working with Customer Relations Managers to support the management of outputs and issues, escalated customer complaints and customer/stakeholder survey reports.

·         Monitoring and driving daily / weekly / monthly metrics to ensure Service Level Agreements are met to improve customer awareness and satisfaction.

·         Ensuring that all query resolution is completed within the agreed Service Level Agreements and the month end timetable and all ledgers are closed to the agreed timescales.

·         Developing and implement the standard communication process

·         Managing and deliver the Customer and Stakeholder Survey

EXPERIENCE REQUIRED FOR THIS ROLE

·         Customer relationship/account management experience preferably within the manufacturing industry

·         Strong communication skills and customer focus

·         Strong Excel skills

·         Presentation Skills

·         Experience in dealing with all levels in an organisation

·         Ability to manage and prioritise own workload to strict deadlines

·         Ability to work within a team environment 

HOW TO APPLY

Please email an up to date CV to this posting.

Job Reference:   UK663649

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