Helpdesk Advisors Glasgow   £14,280 + benefits

Job Title: Helpdesk Advisors (Full Time – 37.5 hours a week)

Location: Gorbals, Glasgow

Salary: £14,280 rising to £14,586 after 3 months and rising to £15,300 after 6 months + benefits

Our client is a large National Facilities Management company based in Glasgow providing Facilities Management to a range of customers throughout the UK.

As a result of continuing expansion they are now recruiting for a number of Full Time (37.5 hours a week) Helpdesk Advisors for their head office in the Gorbals area of Glasgow.

Candidates should be able to work a range of shift patterns to suit between the hours of 7am – 10pm and 5 days out of 7, so roles will include working some weekends.

Job Purpose:

To answer inbound reactive maintenance calls and make outbound calls in a professional manner. Accurately and efficiently complete all relevant administrative aspects of the role including parts procurement, quotes management and invoicing. Ensure a swift and efficient service whilst adhering to agreed service levels.

Principle Job Accountabilities:

•To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem
•To ensure the accurate input of data and the completion of relevant fields throughout each call / e-mail or any other request
•To take ownership of calls and emails and any problems arising
•To liaise with Engineers / Contractors / Suppliers in order to ensure swift response times
•To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both customer and colleagues.
•To take ownership of customer problems
•To strive to achieve agreed service levels with the client
•To collate all relevant supporting documentation
•To generate and process purchase orders


Skills Required:

•Candidates must be strong communicators
•Strong IT skills including being a competent user of Excel
•Strong customer service skills
•Good team player
•Ideally previous experience in service orientated sector
•Previous experience in administrator role


Candidates must be flexible to work shifts between the hours of 7am-10pm and work 5 days out of 7 which will include some weekends, please only apply if you can work these hours and can work weekdays and weekends.

An immediate start is avaiilable.

To apply please submit a full and up to date CV to Jonathan Sweasey at PDA Search and Selection

Job Reference:   Helpdesk Advisors - Gorbals (F/T)

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