Vacancy posted: Tuesday, 14 Aug 2012
Hourly Rate: £8.44 To ensure service delivery is maintained within the Customer First Contact Centre and Customer Contact Points we are seeking Casual Customer First Advisers with a flexible approach to their working environment.
You will be required to work as and when required.
With a positive attitude to change and commitment to quality service, you will be a good team player. You will provide a first class service at first point of contact, dealing with emergency and general enquiries from the public and our internal customers on behalf of the wide range of Council and related services within agreed service timescales.
It is essential that you have experience in dealing directly with the public in a similar front line capacity. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests to a high degree of accuracy and maintain customer confidentiality.
You will have a good knowledge of the statutory functions of the Council, and of the roles and procedures relating to its individual services. It is also desirable you will have a working knowledge of ICT databases for service areas provided by Customer First.
A minimum academic qualification of standard grades or equivalent is required and a Customer Service qualification would be advantageous.
Job Reference: FLK003431
Closing Date: 27-Aug-2012
About Falkirk Council and Falkirk Community Trust
Falkirk Council is a unitary authority which provides all local government services for the Falkirk Council area. Covering 112 square miles, it has a population of 151,570 and extends from Banknock in the west to Blackness in the east and from South Alloa in the North as far as Limerigg in the south. The area contains varied countryside, including areas of considerable landscape quality. It also contains the port of Grangemouth and depends for its prosperity on a broad industrial base which includes sizeable industrial areas in Falkirk and Grangemouth. Council Headquarters The Council Headquarters are located in Falkirk but there are many service points throughout the area. The Council has in the region of 7,000 employees making it one of the largest employers in the area and has a net council general fund expenditure of £344.8 million for 2012/2013. Falkirk Councilís aim is to improve the quality of life for local people by working with all communities, sectors and groups to deliver high quality services which are accessible, accountable, responsive and provide value for money.