Customer First Advisers (Casual) - CC2737 Falkirk (Town)   £16,282 - £18,076

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Hourly Rate: £8.44 To ensure service delivery is maintained within the Customer First Contact Centre and Customer Contact Points we are seeking Casual Customer First Advisers with a flexible approach to their working environment.

You will be required to work as and when required.

With a positive attitude to change and commitment to quality service, you will be a good team player. You will provide a first class service at first point of contact, dealing with emergency and general enquiries from the public and our internal customers on behalf of the wide range of Council and related services within agreed service timescales.

It is essential that you have experience in dealing directly with the public in a similar front line capacity. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests to a high degree of accuracy and maintain customer confidentiality.

You will have a good knowledge of the statutory functions of the Council, and of the roles and procedures relating to its individual services. It is also desirable you will have a working knowledge of ICT databases for service areas provided by Customer First.

A minimum academic qualification of standard grades or equivalent is required and a Customer Service qualification would be advantageous.

Job Reference:   FLK003431

Closing Date:     27-Aug-2012

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