Vacancy posted: Friday, 17 Aug 2012
Deputy Manager (Deputy Retail Shop Manager)
County West Lothian
Location/Store 2507 - Blackburn
Full Time/Part Time Full Time
Contract Type Permanent
Hours per Week 35 hours over 5 days
Planned number of hires 1
Our Deputy Managers are both flexible and adaptable, with a real ambition and desire to progress within the company. They are highly involved in the coordination of shop initiatives through both merchandising and marketing and are responsible for the day to day running of the betting shop in the absence of the Shop Manager. If you enjoy sport and interacting with people and are passionate about customer service in a fun and friendly retail environment this may be the role for you!
You are an experienced customer service supervisor and will be responsible for showing our customers the Coral experience by providing exceptional customer service at all times whilst understanding and complying with all Gambling Commission regulations.
This role includes having increased responsibility to motivate your team members as well as continuing to process customer bets, complete administrative duties, support and drive our fun machine tournaments, and ensure that the shop is kept presentable. You will also have a natural ability to coordinate and promote products and services to our customers.
You will have the support of a great team around you and will be working within an organisation that is seen as being innovative and forward thinking. We have a fantastic customer base which continues to grow through the introduction of industry leading products and services that our customers want like Sky and Coral TV.
You will also be expected to maintain an awareness of legal and social responsibility requirements in order to sensitively and professionally assist any potential gambling problems and enforce our THINK 21 policy to ensure prevention of underage gambling.
Skills, Knowledge and Behaviour
It is a legal requirement that all staff working in Coral shops are aged 18 or over
For this role we need for you to have previous supervisory experience, it doesn’t matter how many you have supervised!
You must have a flexible approach to working hours, our shops can be open from 8am until 10pm
Our shops can be very busy; you must be able to work efficiently under pressure
You must be flexible; we may require you to work in other shops when required
Customer service or retail experience is a must for this role, we want you to bring your experience and passion.
Previous experience of cash handling is essential for this position
You do not need to be an expert at working out odds and prices, but we do need you to be numerate. A GCSE in Maths would be desirable.
Any industry experience would be desirable
- Quarterly Bonus Scheme
- 28 days holiday (pro-rata)
- Full Training
Additional Website Text
Coral is part of the Gala Coral Group - a major player in the European betting and gaming industry, focusing on high volume/low stake gambling both on the high street and online. Our Ambition is to give our customers the absolute best betting experience and more to be excited about every day. At Coral each member of the 9000+ strong team helps lead our success by committing to this goal and ensuring that our customers get fun and excitement from early in the morning into the evening.
With our Coral TV, 3D TV in selected shops, full GamCare accreditation, 1,700 shops and two greyhound stadia, we are the one of the leading retail betting businesses in the UK.
Job Reference: COR010659
About Gala Coral
The Gala Coral Group are one of the UK’s most successful companies – and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online. The Gala Coral Group employs over 16,500 people across its various trading divisions. We operate 1,640 licensed betting offices, 146 bingo clubs, 27 casinos, 2 Greyhound stadia, a UK telephone betting business and a thriving online gambling business.