Vacancy posted: Thursday, 23 Aug 2012
Finance & Corporate Services
Strategy & Customer Services
Customer Service Advisers
Salary : Grade 4 / £16,819 to £18,959 (pro rata)
Supply as required
(Monday to Friday, daytime and evenings & weekends)
Customer Services Advisers work in a number of locations across the Council, including Community Access Points, receptions, libraries and within the contact centre, providing the local community with advice and information on Council Services.
They deal efficiently and courteously with customer enquiries over the phone, online and face to face at any customer services point of contact. The range of work is wide and interesting, so applicants need to be flexible and willing to learn new skills.
Staff who work on the supply bank are used to provide cover for holidays, sickness absence or training, sometimes at short notice. Cover can be required through the normal working week but also in the evening and on Saturdays.
Please note that supply staff are only used as and when required so no regular work is guaranteed. Should you have difficulty in accessing the documents and wish to request a paper application pack along with an application form please call 01259 452244 (24 hrs) and leave your details along with the reference number of the post.
Please note that if you are selected for interview you will be notified by e-mail. Closing Date: Tuesday, 4th September 2012
Job Reference: CLA000840
Closing Date: 04-Sep-2012
About Clackmannanshire Council
Clackmannanshire Council is one of 32 Scottish unitary local authorities, serving a community of over 48,000 citizens in central Scotland. We share our borders with our neighbours in Stirling, Falkirk, Fife and Perth & Kinross. We've already achieved a lot - our work with economic development partners has already led to some dramatic transformations in the area. And while the industries that the area once relied on have declined in recent years, new business accommodation is attracting a growing numbers of new firms. Clackmannanshire's central location and ever improving transport links mean that Edinburgh, Glasgow, Perth and Stirling are in easy reach. There's a lot going on here, and a lot of opportunities we're determined to realise. It will be a lot of hard work, but we know that the rewards will be worth it. We're committed to realising our area's potential and to delivering all we can to the people of Clackmannanshire. If you share our vision, you could be part of the next chapter of our success story.