Vacancy posted: Tuesday, 28 Aug 2012
Do you have an operational background within the Contact Centre industry? Do you have a track record in leading and implementing continuous improvement projects?
We have the perfect role for you!
Due to business growth, and to meet our strategic agenda, RESPONSE is looking for a Continuous Improvement Manager to support the ongoing development of our business and its processes.
Using your influencing and interpersonal skills, you will liaise with internal stakeholders and key client contacts to identify improvement opportunities and develop the business case for change. This is a key role in the evolution of our organisation and you will need excellent project management skills in order to progress and monitor the change projects within your responsibility.
If you believe you have the skills and experience to drive our business forward, then please apply by clicking the link below.
Founded in 1991, RESPONSE is one of Scotlands largest independant contact centres, with over 1100 employees. RESPONSE combines a strong 'can do' culture with substantial investment in people and best of breed technology. RESPONSE's strategy is to help leading companies optimise their customer contact strategies to deliver competitive advantage, greater revenue, profit and customer satisfaction.