Vacancy posted: Tuesday, 4 Sep 2012

Customer Services & Sales Executive x 10 Glasgow   £14650 rising to £16500 plus bonus to an ote of £21000

Please note: This vacancy is no longer advertised.

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Our forward thinking, city centre based client is currently recruiting for 10 Customer Service & Sales Specialist's to join their continually expanding team. If you are dedicated to ensuring customers receive the best service and products possible, then please read on.

Position: Customer Service & Sales Specialist
Salary: £14650 rising to £16500
Bonus: Up to 25% to an ote of £21000
Starting: November 2012
Hours: Full time rotational shift patterns inclusive of Saturdays

We need 10 Customer Service & Sales Specialist's who understand the importance of taking ownership of a call and first time resolution. With this being a dual role we are looking for someone who possesses strong Sales and Customer service skills. The importance of Upselling and cross selling plays a big factor in ensuring that customers gain a better knowledge of products, which would open the door to greater customer fulfilment.

DO YOU KNOW ANYONE OR ARE YOU THE PERSON WE NEED?

For this role we would be delighted to hear from you if you have:

  • 2 years customer services / Upselling experience
  • A minimum of 5 standard grades at grade 3 / C or above or equivalent with Maths and English included
  • Computer literacy
  • The ability to work to Sales and Compliance targets
  • Professional Attitude
  • Self Motivator
  • Excellent communication skills.

    After that list you may want to know what you are going to get for this?

    Well let's see:

  • An organisation that believes in QUALITY for customers
  • A unit to work in that has BELOW 4% attrition
  • A highly competitive basic salary with an excellent opportunity to progress
  • A superb working environment

    There is much more available within this role and you only need to apply to find out more!

    Responsibilities:

  • Providing excellent customer service and delivering sales through customer contacts
  • Advise customers of products tailored to their individual needs
  • Updating the internal data base timely and accurately
  • Ensuring all KPI's and sales targets are achieved
  • Ensure Data Protection and FSA guidelines are adhered to at all times

    Skills Preferred:

  • Contact centre customer service or sales experience
  • Previous financial service's experience either telephone or face to face
  • Confidence in handling pressurised situations, including complaints
  • Attention to detail
  • Proven track record of achieving targets
  • Excellent time management

    If you require more information forward your CV to Scott Ferris through the "apply now" button

    Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.

    • Job Reference:   62225

    About Change

    Change Recruitment Group is the vehicle used to consolidate two leading specialist divisions providing comprehensive end to end recruitment solutions to both clients and candidates around the globe.

    Change: specialist providers within Accountancy & Finance, Support, Contact Centre & Sales, Financial Services & Investments, Human Resources, Information Technology, Legal and Public Practice.

    Change International: specialist providers within Accountancy & Finance, Financial Services & Investments, Tax, Human Resource, Legal, Oil & Gas and Senior Appointments

    View all jobs with Change

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    © Change Recruitment Group 2012