Vacancy posted: Saturday, 15 Sep 2012
Restaurant Supervisor Aberdeen £Excellent. Benefits inc Gym membership, transport to and from work if required.
Restaurant Supervisor – Mercure Aberdeen Ardoe House Hotel & Spa
MAIN DUTIES AND RESPONSIBILITIES
To provide prompt, friendly and efficient service.
To ensure all customers are promptly greeted on arrival, by name, in the Restaurant in order to ensure they feel comfortable and relaxed and their requirements are being met.
To ensure appropriate Mis-en-place is prepared for all pre and post services.
Ensure all telephone bookings and enquiries are dealt with in a friendly and efficient manner.
To liaise with chef to ensure availability of all menu items.
To assist with the management of stock to ensure maximum profit with minimum waste.
To provide and implement service of all food and drinks to the required company standard with the relevant pre and post preparations.
To ensure customer satisfaction at all times. To provide a personalised service to promptly deal with and report any complaints, comments and compliments.
To maximise sales through service by demonstrating good product knowledge and surprising and delighting guests at every opportunity.
To ensure all billing is correct and accurate with attention paid to guest name and room numbers.
Be aware of company products, special offers and daily events and to maintain knowledge of hotel facilities.
To assist with the induction and training of new and existing members of the team.
We provide free transport to and from work, meals on duty, uniform, gym membership, 2 2-night hotel breaks every year for you and a friend.
The Mercure Ardoe House and Spa is everything you would expect of a 21st century luxury Hotel. In bringing the 19th century mansion up to date we have taken a great deal of care to ensure that it's grandeur and dignity is not disturbed.
With 119 bedrooms, 7 event rooms and extensive grounds, no hotel in the North East can rival our capacity or ability to provide facilities and service to our varied clientele.
At Mercure we offer a wealth of diversity across the globe as part of a major brand. With over 750 hotels in 49 different countries, the largest of all the Accor Hospitality brands, the Mercure brand is one that is recognised worldwide. Each of our hotels is furnished and designed with the utmost respect for its own unique style, local flavour and individual flair. Our employees are passionate about their business and enjoy sharing and displaying knowledge with their guests, making people feel special, and getting details right all with a simple sophistication.
Various shifts, days and hours per week are available.