Vacancy posted: Saturday, 15 Sep 2012
Night Manager Aberdeen £Excellent. Benefits inc Gym membership, transport to and from work if required.
MERCURE ARDOE HOUSE HOTEL & SPA
MAIN DUTIES AND RESPONSIBILITIES
1.To demonstrate high quality customer care at all times based at the front reception desk as required. Duties will include the checking in and out of hotel guests, answering any queries and taking out of hours reservations using the front office system Fidelio.
2.To run the Night Audit programme as per instructions to ensure the capture of all revenue.
3.To ensure the set-up of conference and events suites according to customer requirements and in line with core standards.
4.To ensure the hotel staff courtesy bus is scheduled to collect and drop off staff members.
5.Carry out regular fire and security checks.
6.Carry our regular energy checks.
7.To carry out late room services as required.
8.To maintain public areas as per checklist.
9.Ensure all telephone enquires are dealt with promptly, in a friendly manner and in line with Company Standard.
10. To order and ensure deliver newspapers as requested by guests.
11. To programme morning calls as requested by guests
12. To ensure customer satisfaction at all times. Deal with in a professional and friendly manner any complaints, comments and compliments .
The Mercure Ardoe House and Spa is everything you would expect of a 21st century luxury Hotel. In bringing the 19th century mansion up to date we have taken a great deal of care to ensure that it's grandeur and dignity is not disturbed.
With 119 bedrooms, AA Rosette winning restaurant, 7 event rooms, the largest of which can accommodate a banqueting for 500, and extensive grounds, no hotel in the North East can rival our capacity or ability to provide facilities and service to our varied clientele.
We provide free transport to and from work, meals on duty, uniform, gym membership, 2 2-night hotel breaks every year for you and a friend.