Customer Service Agent Edinburgh   £7.50 - £8.11 per hour

Our client a large multi-national bank is looking to recruit a number of Customer Service Advisers to work in their call centre based in Edinburgh, Monday-Friday.

Job Role

* Respond to a wide range of incoming customer telephone enquiries ensuring that the information provided is clearly understood by the customer(s).
* Work as part of a team of customer service advisers ensuring our overall abandon rate and response times are fully achieved.
* Complete all administration activities promptly and accurately to ensure full customer satisfaction
* Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate.
* Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.
* Ensure you are fully compliant with all legislative requirements
* Take part in and identify self development opportunities and training needs
* Contribute to team and process improvements.

What skills you will need

* Excellent customer service and telephony skills
* Proven track record of building and maintaining customer relationships
* Positive and professional manner to be portrayed at all times
* Excellent communication and influencing skills
* A flexible approach to working

Please be aware that for this role you will need to pass a credit check, disclosure and 5 year reference check.Reed Specialist Recruitment Limited is an employment agency and employment business.

Job Reference:   Scottish Widows

Closing Date:     22-Sep-2012

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