Vacancy posted: Saturday, 6 Oct 2012
Resource Planning Manager
Excellent Salary and Benefits
Our client a leading financial services organisation has an exciting opportunity for a Resource Planning Manager for their Scottish site.
You will be responsible for the creation and management of the operational resource and forecasting processes and practices for all operational activity, Including the ownership and production of long terms plans; recruitment planning and monitoring call centre shifts to deliver optimum service levels.
MAIN DUTIES AND RESPONSIBILITIES:
Manage Operational Planning to optimise operational performance, engaging relationships and managing relationships with stakeholders
Management of the monthly resource and sales forecasting models
Management of holiday allocation within operational functions
Production of operational resource plans in line with all business plans
Co-ordinate multiskilling capabilities to ensure resource is maximised at all times (including back office functions)
Integration with marketing and ecommerce functions to make sure that all planned marketing activity is incorporated into call centre resourcing
Management of resource process, which predicts service levels based on business forecasts
Ownership and delivery of workforce management systems that ensure all business requirements are achieved
To support projects that improve working methods and optimises use of technology
To produce relevant operational planning reports as required
Develop and grow team members in line with company objectives
ESSENTIAL SKILLS AND EXPERIENCE:
3-5 years experience of working within an inbound, outbound and internet based call centre
High levels of numeracy and analytical skills
Experience of working with a Work Force Management tool
Experience of data analysis and producing statistical forecasting models that includes data modelling
Excellent Excel skills
Ability to lead projects within the business through collaboration and working with other departments
Ability to manage and develop a team.
Excellent planning and organising skills
Ability to communicate and influence at a senior level
If you are confident that you have the relevent skills and experience for this role then please forward your CV in the 1st instance to email@example.com
About Suzanne Paterson Consulting
Suzanne Paterson Consulting offers bespoke recruitment solutions across a range of Commercial Sectors, including Call Centre, HR and Executive Search. Having 12 years recruitment industry experience,we provide a quality service to both clients and candidates alike.We aim to tailor recruitment solutions for each client to ensure results are achieved efficiently and successfully. As an Independent Consultancy you can be assured of a professional, personal and attentive service at all times.