Telephone Banking Advisor Rosyth   £7.50 - £8.11 per annum

'We value diversity and always recruit on merit'

Role
Working in an inbound call centre, you will provide an efficient and high quality customer service, to add value to our customer relationships. Working in a high volume, fast paced environment, your role will be to provide excellent customer service by meeting customer needs and finding sales opportunities through building a relationship with the customer.

Key Accountabilities

Handle all customer requests efficiently and effectively to meet the customers' needs. Requests include updating customers data, changes to payment method / dates, refunds and taking payments along with all other customer service related account transactions and queries.
Identify and action sales opportunities .
Contribute to the team performance while achieving agreed individual objectives.

Key Skills / Experience
Previous Customer Care / Service experience essential - this could be face to face, or experience in a call centre environment.
Has the confidence to deal with a variety of customer situations
Good PC / Keyboard skills
Listening skills.

Expected shift patterns will be between 4pm - 10pm Monday-Friday and every second Saturday. Training will be for 3 weeks 2pm-10pm Monday to Friday.
Please ensure you can commit to these shift patterns.
Successful applicants must be able to pass a credit check.Reed Specialist Recruitment Limited is an employment agency and employment business.

Job Reference:   RosRetailBGM

Closing Date:     18-Oct-2012

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