Customer Service Advisor Rosyth   £7.50 per hour

Role
Working in an inbound call centre, you will provide an efficient and high quality customer
service, to add value to our customer relationships. Working in a high volume, fast paced environment, your role will be to provide excellent customer service by meeting customer needs and finding sales opportunities through building a relationship with the customer.

Key Accountabilities

Handle all customer requests efficiently and effectively to meet the customers' needs. Requests include updating customers data, changes to payment method / dates, refunds and taking payments along with all other customer service related account transactions and queries.
Identify and action sales opportunities .
Contribute to the team performance while achieving agreed individual objectives.
Resolving customer complaints.
Meeting daily and weekly sales targets.

Key Skills / Experience
Previous Customer Care / Service experience essential - this could be face to face, or experience in a call centre environment.
Has the confidence to deal with a variety of customer situations
Good PC / Keyboard skills
Listening skills.
Interpersonal skills.
Problem solving skills.
Accuracy / Attention to detail .
Experience and confidence in working to targets.

Shift patterns will be between 4pm and 10 pm Monday-Friday and every second Saturday.

The training will be from 2pm-10pm Monday-Friday for 3 weeks.

Please ensure you can commit to these shift patterns.

Reed Specialist Recruitment Limited is an employment agency and employment business.

Job Reference:   ROSYTHretail

Closing Date:     21-Oct-2012

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