Customer Relationship Consultant Stirling (Town)   £20,000 - £25,000 per annum plus bonus and benefits

Multiple Positions Available.

These roles are based in Stirling with free parking and excellent transport links locally.

We are currently recruiting for a team of Customer Relationship Managers for this leading financial services company based in Stirling. These are permanent positions and are as a result of continued growth.

In this role you will proactively contact customers nearing retirement to discuss the options available to them, explaining often complex information in a clear and simple manner, tailoring your approach as necessary.

Additional responsibilities include:

• Managing a portfolio of customers, providing exceptional customer service
• Diarising follow up calls with customers
• Compiling written correspondence to customers
• Working within a highly regulated environment
• Exceeding targets on quality and customer retention
• Providing a high standard of service to customers at all times, using only factual information, not advice
• Building, developing and  maintaining effective and  sustainable relationships with customers
• Working as part of a team to achieve departmental targets

Experience required:

To be considered for this role, you will need

• Previous experience within a financial services customer service/relationship management role
• Strong time management skills with the ability to prioritise your workload
• Experience of working within a targeted environment
• An ability to adapt  your conversational style to suit customer needs
• Strong objection handling skills and the ability to build rapport with customers
• Proven questioning and listening skills
• A determination to succeed

In return you will receive:

• A highly competitive salary
• A performance related bonus
• Free parking and subsidised onsite canteen
• Flexible benefits package which you can tailor to suit your lifestyle
• Private healthcare and a competitive company pension

Hours of work are between 8 am and 8 pm Monday – Friday (35 hours per week) with 2 Saturdays per month 9 am – 1 pm.

Please be aware the successful applicant will be subject to a credit check, criminal records check and 5 year employment reference check.

Job Reference:   UK673043

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