Relationship Manager Stirling (Town)   up to £25,000 + Bonus + Benefits

Customer Relationship Manager

Stirling

Up to £25,000 + Bonus

Permanent, Full Time

Our client, a leading financial services organisation are actively seeking a Relationship Manager to join their thriving and growing team in Stirling. This is an exciting opportunity to build relationships with customers by explaining pension and retirement options in a transparent, tailored and simple way, to deliver a best-in-industry service.

·         Build relationships with customers by providing complex information in a transparent and simple way, to educate them on their options in a tailored and compliant manner

·         Use strong knowledge to provide a tailored customer experience that is market leading focusing on dealing with customers through their journey

·         Manage end to end customer relationship, from first point of contact to customer illustration and point of purchase, to maximise retention and customer experience.

·         Understand the customer needs and tailor the level of service

·         Ensure appropriate focus is applied to each of the relevant areas

·         Fully adhere to T&C scheme with paperwork proactively updated in line with T&C requirements

·         Identify process breakdowns and suggest ideas and solutions to improve service delivered to customers

·         Record and track all customer interactions through the customer operating systems to ensure the delivery of accurate MI

·         Provide a proactive contact experience engaging with customer at key decision points, using appropriate communication

·         Handle inbound call demand

·         Understand and communicate the customer process to enable the correct handling of inbound customer calls

·         Act as a role model to improve the level of customer experience being delivered by piers

·         Maintain knowledge of product, internal processes and industry best practices to be provide a strong customer experience

·         Proactively assist customers through legislative changes to provide a compliant service

Candidate:

·         Previous experience within a financial services customer service/relationship management role

·         Strong time management skills with the ability to prioritise your workload

·         Experience of working within a targeted environment

·         An ability to adapt your conversational style to suit customer needs

·         Strong objection handling skills and the ability to build rapport with customers

·         Proven questioning and listening skills

·         A determination to succeed

In return you will receive:

·         A highly competitive salary

·         A performance related bonus

·         Free parking and subsidised onsite canteen

·         Flexible benefits package which you can tailor to suit your lifestyle

·         Private healthcare and a competitive company pension

Hours of work are between 8 am and 8 pm Monday – Friday (35 hours per week) with 2 Saturdays per month 9 am – 1 pm.

Please be aware the successful applicant will be subject to a credit check, criminal records check and 5 year employment reference check.

Job Reference:   UK673406

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