Private Client Banking Executive

Vacancy posted: Wednesday, 21 September 2016

Salary: Competitive plus Excellent Benefits
Location: Glasgow

Closing date: 19 October 2016
Job ref. no.: 90095578

Private Client Banking Executive

As a Private Client Banking Executive based in our busy Glasgow Office, we'll depend on you to deliver an expert transactional banking service to your high net worth clients using multi channel communications, including telephone, email and letter. Maximising client satisfaction, you'll own all of your client queries, acting as the main point of contact for all of their short term banking requirements. You role is all about doing the right thing for our customers, gaining their trust and confidence, as well as establishing a clear and precise picture of their needs and ambitions.

About us:
Barclays Private Clients provides specialised wealth planning and investment-led services, designed to help clients understand and manage their financial goals. In this role, you'll receive and action multi channel, multi currency requests and be proactive in achieving set personal and business objectives. To service our clients efficiently, we work on a shift basis which predominantly supports core hours, but does include occasional early and late starts, and also weekends.

Where do we fit within Barclays?
Barclays Personal and Corporate Bank brings together Retail and Business Banking, Corporate Banking and Wealth & Investment Management, with a focus on creating seamless experiences for all customers and clients, whatever stage of their lives or growth. From those opening their first student account to high net worth individuals, entrepreneurs to multinational corporations, Personal and Corporate Banking is uniquely placed to provide an integrated service. By harnessing our collective assets and products, we're also better positioned for growth within the markets in which we operate, giving us an opportunity to deliver more for customers and clients.
With nearly 40,000 employees globally it's a place where you can work alongside some fantastic people, develop your skills and succeed in your career. We hire and develop only the best people in the industry, and our long-term ambitions can only be achieved through close colleague collaboration and a shared sense of respect, integrity and excellence. You'll thrive here if you prefer the best way, not the conventional way. You'll also feel at home if you like being in control of your own progression. We'll judge you on your ability and nothing else.

As a Private Client Banking Executive, your main responsibilities will involve:
*Providing transactional banking expertise to your client portfolio, being their go to person on private banking matters
*Owning all client queries through to completion, via a number of communication methods
*Maintaining accuracy and quality levels at all times in order to facilitate client satisfaction and avoid sundry losses.
*Ensuring that quarterly external surveys are conducted and that clients are invited to feedback on their service experience.
*Responsibility for the reporting of all risk events and complaints
*Proactivity in identifying opportunities to improve current procedures and ways of working to the benefit of our clients.

As a Private Client Banking Executive, your skills and qualifications will include:
*Experience of providing an excellent service to your customers/clients
*The ability to handle data in large quantities, in a variety of formats, used to satisfy client requirements.
*An understanding of the importance of meeting and exceeding client expectations
*Strong communication skills, as the communication demands of the role are high, so the role holder will have excellent written and verbal communications skills to deliver against our commitment to providing a world class service and drive our dedication to the client experience.
*Being a strong negotiator with influencing skills to ensure the best service possible is provided to our clients.
*A strong level of computer literacy and proficient keyboard skills

The Benefits:
Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation

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We will consider applications from job share applicants.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process

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