Global Implementation Coordinator

Vacancy posted: Tuesday, 11 October 2016

Salary: úneg on experience
Location: Edinburgh

Closing date: 25 October 2016


Supporting the Global Implementation Team in all aspects of Global payroll implementations undertaken by the team.  Processing complex payrolls as necessary, accurately in a timely manner, ensuring that they work effectively with internal and external customers to deliver the work in an efficient and professional manner to the satisfaction of the clients.  Providing support to team members as and when required.


Principal Duties

  • Providing support to team
  • Ensure strict compliance with agreed deadlines
  • Identifying improvements and discussing with the Global Implementation manager
  • Daily contact with global partners to ensure payroll is delivered on time and accurately
  • Answering queries from employees, clients and partners
  • Ensuring comprehensive payroll records are maintained and stored as per the agreed filing procedure and naming convention
  • Co-ordinating and participating in conference calls
  • Set up of new clients/Exit of existing clients
  • Co-ordinating data as per agreed payroll calendar
  • Preparation of payroll calendars and checklists
  • Ensuring the payroll manual is relevant, up-to-date and is used at all times
  • Completing a checking sheet for every payroll processed
  • Preparation of monthly governance reports by country for all clients
  • Compliance with company procedures
  • Accurate time recording, to enable invoice procedure
  • Ensuring all monthly paperwork is completed accurately and on time
  • Undertake non-routine, complex project-type work requested by clients
  • Ensuring compliance with Data Protection regulations
  • Assisting Global Implementation Team by preparing/checking quotes and arranging conference calls wherever necessary
  • Ensuring all areas of the implementation are complete before handing over to ongoing delivery such as payroll manual, calendars, training etc
  • Participate in lessons learned sessions following implementations
  • Attending weekly implementation meetings and ensuring all actions are competed from these meetings
  • Co-ordination of data flow between the client and the partner during implementation
  • Assisting the Global Implementation Team in handling queries from potential new clients
  • Assisting the Global Implementation Team in the preparation of all required inputs for the weekly implementation calls including PSR, project plan and action log.
  • Regular contact with global payroll partners to ensure service excellence is maintained
  • Carry on monthly governance and process improvement calls with Partners wherever necessary
  • Assisting the Global Implementation Team in partner assessment and making recommendations to switch to new partners as required
  • Ensuring the partners regularly update the knowledge base

Service Excellence

  • Responding efficiently to all queries from client, employees and 3rd party vendors via email, telephone and website
  • Implementation of all global payrolls
  • Ensure that the Global Implementation Team Lead is kept informed of any issues or errors that should arise and CAR forms raised if applicable
  • Confirming clients and payroll partners adhere to agreed payroll calendars for data
  • Ensure the Global Implementation Team Lead is kept informed of any risks for delivering projects or implementations in the agreed timescales
  • Maintain communications with clients, employees and 3rd party vendors in an efficient and timely manor

Team Focus

  • Prioritisation of own workload on a day to day basis
  • Participate in all team meetings
  • Submitting any relevant information that can be discussed at monthly team briefs
  • Ensuring a safe working environment and raising any health & safety concerns immediately
  • Encourage knowledge sharing both internal and external to the payroll team

Commercial Awareness

  • Identifying any process improvement areas and highlighting to Global Implementation Team Lead
  • Showing initiative with new ideas
  • Identifying and highlighting to Global Implementation Team Lead, ad-hoc requests and opportunities for work that would incur additional fees
  • Ensure timesheets are accurately recording in line with companies policies
  • Good level of understanding of client agreements, service levels and billing rates

s1 says:

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Contact Name Sandra Sommerville
Telephone 01224 860800
Address 5 Cults Business Park,
Station Road,
AB15 9PE

About Activpayroll

activpayroll is a leading global professional service organisation providing integrated global and domestic payroll solutions; expatriate taxation services and online HR people management tools to over 1000 companies throughout over 120 countries worldwide. With offices in Houston, Washington & Ontario, Americas; Perth, Sydney & Singapore APAC; Paris, Stavanger & Edinburgh, EMEA and global headquarters in Aberdeen, UK, activpayroll has one of the largest and most experienced international payroll and expatriate tax teams in the world. activpayroll is a SAS70 Type II approved organisation and holds the highest level of BACS accreditation available.

View all jobs with Activpayroll

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