Administrave Assistant

Vacancy posted: Monday, 6 February 2017

Salary: 14,976 - 16,120
Location: Blairgowrie

Closing date: 20 February 2017

Overall Job Purpose:  

To assist in all administrative duties; ensuring a proactive and professional administrative support service is delivered to both external customers and internal colleagues and teams.   As the first point of contact for customers visiting, telephoning and emailing FSC Scotland, it is imperative that the post holder delivers the highest level of customer service and care at all times.

This is essentially an active role and the post holder will have to undertake manual handling duties associated with this post for example taking delivery of parcels and moving office files.

Key responsibilities:

  • Providing excellent customer care to residents and day visitors alike from our Reception
  • Ensuring all telephone calls and emails coming into FSC Scotland are handled in a professional and timely manner
  • Ensuring all enquiries that cannot be dealt with are passed to a senior colleague as appropriate
  • Assisting in the provision of administrative support for the smooth running of FSC Scotland
  • Preparing for and meeting groups on arrival to welcome and show in to rooms
  • Assisting with handling enquiries, taking and processing course bookings and maintaining the FSC bookings database
  • Keeping accurate records of booking details and proficiently handling subsequent booking correspondence
  • Assisting with promoting the work of FSC Scotland and its programmes to potential customers, stakeholders and partners, specifically the Leisure Learning Programme
  • Assisting with customer liaison to ensure that payments are made within agreed timescales
  • Assisting with banking procedures and payments of deposits and invoices
  • Assisting with the monitoring of cash received and keeping accurate records
  • Updating visitor lists for Centre teams and effectively communicating information about bookings to all relevant staff
  • Organising transport requests and invoicing schools for transport during the course
  • Dealing with lost property
  • Undertaking other routine administrative tasks in a timely manner, e.g. filing
  • Maintaining an up-to-date knowledge and understanding of all areas of FSC Scotland’s work in order to respond knowledgeably to enquiries from the public or members of Centre staff
  • Following accurately the administrative procedures and systems and make recommendations as appropriate

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Alix Walker
Telephone 01743 852138
Home  ›  Jobs  ›  Admin/Secretarial/PA  ›  Blairgowrie

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