Spanish + 1 other language speaking Customer Service Advisor

Vacancy posted: Friday, 13 January 2017

Salary: 16500 per annum + Benefits
Location: Edinburgh

Closing date: 20 January 2017
Job ref. no.: KL01

Undergoing an exciting period of growth, our client is a leading global outsourcing organisation, which provide Customer Service and Technical Support to a range of their clients.

With a variety of opportunities available on a full time / temporary or permanent basis we are seeking strong candidates who have a passion for customer service.

The successful candidates will ideally have a background in a customer service role and a strong problem solving abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers. Your duties will include:

  • Providing excellent customer service to respond to a wide range of incoming and outgoing customer telephone enquiries - NO SELLING INVOLVED!
  • Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations
  • Ensuring that the information provided is clearly understood by the customer(s)
  • Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved
  • Prompt and accurate completion of all administration activities to ensure full customer satisfaction Recognise when customer requirements are more effectively dealt with elsewhere and refer as appropriate
  • Keep up to date on new or enhanced products/services in order to provide a high quality service to customers
  • Full compliance with all legislative requirements
  • Take part in and identify self-development opportunities and training needs
  • Contribute to team and process improvements

To be considered for this brilliant opportunity, you must hold the following:

  • Fluent in English, Spanish PLUS ONE OTHER EUROPEAN LANGUAGE
  • Excellent customer service skills
  • Proven track record of building and maintaining customer relationships
  • Positive and professional manner to be portrayed at all times Excellent communication and influencing skills
  • Evidence of achievement against challenging goals and targets Customer Service Experience essential Excellent communication skills are essential
  • Meeting targets and accuracy, quality, volume and to agreed service level agreements

Operational Hours: Candidates would be working 5 days out of 7 and work a variety of shifts (40 hours p/w). Candidates must be fully flexible around these hours. More information will be provided at time of application.

Benefits include: Generous holiday allowance / Ongoing training & development / Further career opportunities / Monthly incentive prizes / Quarterly bonus / Pension / Healthcare / Discounts to various retailers and tourist attractions / Optical support / Free onsite parking / Free hot beverages / RAC discounts and SO MUCH MORE!

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name Kirsty Lloyd
Telephone 0131 270 6600

About FPSG

At FPSG, we deliver industry leading recruitment and executive search strategies across multiple disciplines globally.

Accountancy & Finance
Business Support
Call & Contact Centre
Consultancy
Digital
Financial Services
Human Resources
Insurance
IT and Business Change
Legal
Marketing
Multilingual
Procurement
Sales

Through our experience, passion and drive for excellence, we continue to form lasting relationships with clients and candidates alike and we are proud to say we are the preferred supplier of recruitment services to a growing network of many of the world's leading brands.

Our vision is to be recognised as the recruitment partner of choice through the innovation, commitment and professionalism of our people.

Our specialist consultants are superbly networked and can help you fulfil your client and candidate recruitment goals.

Equal Opportunities:
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.

View all jobs with FPSG

Home  ›  Jobs  ›  Admin/Secretarial/PA  ›  Edinburgh

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