Vacancy posted: Monday, 17 October 2016

Quality Assurance Representative Apprentice - Glasgow (G2 8) Glasgow   14996 per year

Please note: This vacancy is no longer advertised.

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Do you want a fantastic opportunity to learn new skills and start a very rewarding career? Start here, apply now!

You will be working for...

A company which offers a variety of financial consultation and accounts receivable services, aiming to provide every customer with the tools and knowledge required to make smart financial r core services include: First Party Collections, Third Party Collections and Skip-Tracing.

Be part of QA's 10k in Tech and add yourself to the UK's tech explosion!

In this role, you will be...

  • Call listening and scoring
  • Identifying opportunities for training on Quality processes
  • Doing any administrative tasks required
  • Reporting on call information/ trending etc
  • Call Monitoring for clients
  • Coordinating and attending call calibration sessions
  • Side by side coaching, only if required

You're training...

Starts with a 12-14 month Business apprenticeship, which consists of work-based assessment, covering: IT skills, Customer service, Administration and Complaints handling. With the opportunity of a 1 Day Microsoft Office Specialist training course at our training centre.

You will gain an SVQ in Business & Administration and Microsoft Office Specialist (MOS). This is a fantastic opportunity to start a long and rewarding career in Business Administration.

Who should apply...

The ideal candidate will have...

  • Excellent listening skills
  • Strong organisational skills and the ability to work to tight deadlines
  • Good knowledge of Microsoft office packages, in particular excel
  • Excellent communication skills and will be a good team player
  • The ability to work with people at all levels
  • 5 standard (Level 1 - 3) OR 5 National Level 5 grades, both qualifications including Maths and English

Other Important Information...

Daily working hours are from Monday - Friday, 8:30am-5:00pm

What happens when I complete my apprenticeship...

If you demonstrate the right attitude and values, there will be opportunities available.

It only takes a minute to apply for a Business apprenticeship with QA and begin your Business career with great prospects today.

QA's apprenticeship programmes are part-funded by ESF. The ESF is Europe's main instrument for supporting jobs, helping people get better jobs and ensuring fairer job opportunities for all EU citizens.

Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Job Reference:   9335

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