Policy Assistant

Vacancy posted: Friday, 23 September 2016

Salary: 15,876 - 17,374
Location: Irvine

Closing date: 16 October 2016
Job ref. no.: NAY01915

Role Profile

Please note that the interviews for this post will take place on Monday 31st October 2016.


To provide administrative and clerical support in order to assist the delivery of an efficient and effective service within the Affordable Housing Team / Private Sector Housing Team.


Corporate Responsibilities

To undertake individual role in line with the Council's Strategic Priorities and in compliance with the Council's corporate policies and procedures. To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.

Role Specific Tasks & Responsibilities

To provide a single point of contact for all enquiries received in person, by telephone, or correspondence from other services, agencies, voluntary organisations and members of the public. To facilitate and administer meetings and consultation exercises as required by the Team Manager. To resolve delays, customer complaints and services requests timeously to minimise the impact on service delivery, performance and customer satisfaction. To prepare high quality written work in a format appropriate to the target audience. To ensure that all recording systems are updated accurately and timeously. To order stationary, supplies and services, ensuring that team budgets are monitored and reconciled. To ensure that all orders are processed within the Pecos system and that all invoices are processed within appropriate timescales. To coordinate diaries, file, photocopy, fax and undertake any other administrative support tasks as required by the Team Manager. To deliver all functions in line with agreed service standards, performance indicators and targets and to implement corrective measures as instructed by the Team Manager. To support partnership working in order to enhance service delivery. To contribute to the Housing Service continual improvement agenda by assisting in the identification and implementation of measures, policies and procedures, which are innovative, offer value for money and are recognised as examples of good practice. To undertake any other duties as directed.





Education and Qualifications

SVQ Level 3 in Administration / Customer Service or equivalent Consideration will be given to candidates who can demonstrate relevant experience within a similar role and can commit to undertaking additional training HNC in Administration / Customer Service or equivalent Application Form Interview


Previous clerical experience gained in a local authority setting / or a customer focused organisation Experience of working to tight deadlines Minute taking Budget monitoring Experience of working in a housing or customer service background Application Form References Interview

Specialist Knowledge

ICT literate with good knowledge of Microsoft Office applications Working knowledge of Council systems (e.g. Pecos, Masterpiece and Lagan) Application Form Interview Pre/Post-Interview Check (if appropriate)

Skills and Abilities

Strong written and communication skills with attention to detail Strong organisational skills Ability to prioritise own time and workload to meet deadlines Ability to take and follow complex instructions Customer focused Flexible approach Enthusiastic and motivated Ability to work sucessfully as part of a team Ability to maintain discretion and confidentiality Microsoft Publisher Skills Numerical skills Application Form References Interview


Ability to travel throughout North Ayrshire Ability to attend occassional evening and weekend meetings and events Application Form Interview Pre/Post-Interview Check (if appropriate)

Staff Values & Behaviours

North Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.

Further information on how to complete behaviour based application form questions is available on the Council's website.




We put our customers first

We understand the bigger picture

Provide excellent customer services Meet and where possible exceed the expectations of internal and external customers. Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these. Know how the work we do fits into the overall performance of the Council.


We take pride in the jobs we do

We are ambitious for our community

Take ownership of our own actions and performance. Reflect on the work we do and consider how it could be improved. Have a positive impact on the lives of our customers and their communities. Push the boundaries to help our customers and communities realise their potential.


We all look for better ways to deliver our services

We achieve the best results together

Find new ways to deliver improvements, efficiencies and value for money. Embrace change with enthusiasm and creative ideas. Work together and creatively produce the best outcomes for our customers and communities. Plan all activities with the end goal in mind.

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About North Ayrshire Council

Home to 138,000 people, North Ayrshire covers an area of 340 square miles and includes the islands of Arran, Great Cumbrae and Little Cumbrae.

Our dramatic coastal scenery, rolling hills and long sandy beaches make for a fantastic place for you and your family and friends to visit.

Why work for us?

If you think working for your local council is about sweeping roads and collecting Council Tax then think again.

There's no such thing as a 'typical' job with us - just countless opportunities to make a real difference to North Ayrshire. From inspecting restaurants to caring for the local environment, North Ayrshire Council employees are hard at work making North Ayrshire the best it can be. Day in, day out, weâ€â„¢re responsible for delivering a huge variety of services to around 138,000 people.

Working for North Ayrshire Council provides a career thatâ€â„¢s challenging and rewarding. Weâ€â„¢ll support your professional progression and development all the way.

View all jobs with North Ayrshire Council

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