Senior Clerical Assistant, Pullar House, Perth (PKC02765)

Vacancy posted: Saturday, 14 January 2017

Salary: 16,837 - 18,376
Location: Perth and Kinross

Closing date: 29 January 2017
Job ref. no.: PKC02765

Job Description

Senior Clerical Assistant, 3 Posts (PKC02765)
£16,837 - £18,376 (Fixed Term until 31 March 2018)
Pullar House, Perth

To provide clerical support to the care at home team.

This is a generic post and jobholders are expected to adopt a flexible approach to the job as they may be required from time to time to provide cover for the other Clerical Assistant posts within the care at home Team.

For further information on this post, please contact Jenny Hughes on 01738 475626.

When completing your application for this post, please ensure you provide contact details (preferably e-mail addresses) for two referees. One should be your current or most recent employer. However, if you are an existing employee of Perth & Kinross Council, you are only required to provide reference details for your current employer.

Please APPLY ONLINE. Facilities are available at all public libraries in Perth and Kinross. If you have a disability and require reasonable adjustments, please call 01738 475555 to discuss.

Requirements

There is an expectation that short listed candidates will meet all the requirements stated in the job profile.

Knowledge & Experience
• You must have relevant experience working in an office environment
• You must be numerate
• You must have experience working with computer software packages, it would be beneficial if you have experience of Departmental Scheduling Systems and Swift
• It would be advantageous if you have experience working in a Local Authority setting
Customer Care
• Sensitivity/empathy to the needs of others
Health & Safety
• You have a personal responsibility for taking care of yourself and others and must comply with all relevant Health and Safety legislation

Equality & Dignity at Work
• The ability to treat colleagues and customers with dignity and respect as per the Employee Charter
• Anti discriminatory attitude
Communications
• Efficient and effective communication skills
• The ability to liaise with other professionals in an appropriate manner
Flexibility
• Ability to work in a variety of situations and meet tight deadlines with accuracy.
• Proven organisational and prioritisation skills.
Achievement of Results
• Good standard of general education and would be beneficial if you have European Computer Driving Licence and HNC in Admin
• Willingness to undertake further training/education
Quality
• Experience of working within the operational practices and standards of an organisation
Team Working
• Ability to build good working relationships with others and work as part of a team.
Decision Making & Problem Solving
• Ability to work on own initiative with minimal supervision
• Objectivity in coping with difficult situations
Any Additional Requirements
• Must be able to cope with the demands of the job and attend on a regular basis

Responsibilities

• Operate departmental systems, including databases and spreadsheet
applications for the accurate input, collation and retrieval of information. Assisting and carry out searches as required on computerised service user information system, collating standard reports as required

• Receive telephone enquiries and take appropriate action as relevent

• Input Assessments and care plans


• Assist in maintaining the filing system to ensure efficient
and effective retrieval of documents and materials

• General typing of letters, memoranda, forms and photocopying as required

• Assist in the receiving of mail and preparation of outgoing mail

• Maintain a professional approach responding to all queries from the public, Council employees and outside Agencies in an efficient and courteous manner, using initiative to resolve problems; personally and by the telephone both internally and externally

• Ensure the appropriate degree of confidentiality in all work undertaken

• To provide cover for other members of the Care at Home teams as and when required and be prepared to travel to provide such cover

• Carry out other tasks within the general scope of the post as may be allocated by the Quality Monitoring Officer

• Actively pursue own personal development and take full advantage of the training provided

s1 says:

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About Perth and Kinross Council

Perth & Kinross Council recognises the importance of having the right people at the right time with the right skills, abilities and attitudes to fulfil our aim of delivering excellent services to the communities we serve.

To help us achieve this, the Council aims to attract and retain employees who are committed to delivering excellent public services and making us a dynamic and innovative Council.

We employ a wide range of people from IT experts to social workers, not to mention accountants, designers, librarians, PR people, gardeners, drivers, planners, cooks, curators, HR professionals, classroom assistants, solicitors, environmental health officers, dog wardens, administrators...

We are committed to staff development and there are a number of career paths available. We operate an Employee Review & Development Scheme which ensures staff are aware how their efforts help the Council achieve its objectives and identify how they can develop and progress their careers to ensure we continue to provide effective services to the community.

View all jobs with Perth and Kinross Council

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