Senior Service AdvisorVacancy posted: Tuesday, 6 September 2016
Salary: £ DOE
Closing date: 06 October 2016
We have an exciting opportunity within our Ayr Skoda dealership for an experienced service advisor to join our team.
The Ingram Motoring Group is an established family run business dedicated to delivering outstanding customer service for over 40 years.
- Responding positively to customer telephone enquiries relating to service and repairs.
- Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
- Answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
- Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
- Working with service manager to ensure workshop loading suits diary bookings.
- Producing invoices for completed work and explains the content to customers.
- Ensuring service bookings and appointments are managed efficiently
- Establishing customers drop off and collection requirements or arranging alternative transport where necessary
What We’re Looking For:
- Experience gained from within the motor trade is essential.
- Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
- Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
- Create a relaxed and stress free environment for customers whilst contributing to a positive working and team environment.
- A flexible approach to time-keeping so customer satisfaction can always be ensured.
- Has an honest, respectful and diligent approach to work with a strong sense of integrity
- Systematic and organised with attention to detail.
- UK driving licence is essential
|Contact Name||Gary Mowbray|
|Address||2 Wheatpark Place
About Ingram Volkswagen
The Ingram Motoring Group is a family owned and managed business based in Ayrshire.
We are nearly 40 years old having built up an outstanding reputation for customer service and care.
We are main franchise holders for the Volkswagen, Skoda and Hyundai brands as well as having a Volkswagen Group approved Paint and Body facility.
We can confidently claim to be one of the best companies in Ayrshire to work for as our reputation is first class.
We are very successful within our area and beyond.
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