Service Technician - Eastern BMWVacancy posted: Wednesday, 25 January 2017
Salary: Up to £36,000 OTE DOE
Closing date: 25 February 2017
Job ref. no.: S1 207
Premium brand opportunity - excellent salary and benefits
The Eastern Western Motor Group, Scotland’s leading, prestige, independent motor retailer is currently recruiting for a Service Technician for their purpose built, busy Eastern BMW dealership in Newbridge, Edinburgh.
The main purpose of the role is to carry out diagnostic, service and repair work safely, efficiently and competently, in accordance with manufacturers work specifications, maintaining the highest levels of workmanship and customer service.
•To carry out work provided competently and within set timescale
•To ensure consistently high levels of quality and workmanship
•To maintain a clean and safe work environment and tools
•To advise the Workshop Foreman or Service Advisor of any additional work necessary on a vehicle during service
•To ensure parts for Warranty & R&M Claims are retained and are cleaned and drained of oil, where necessary
•To develop and maintain skill levels in all aspects of repair, service and maintenance of vehicles
•To maintain thorough and current product knowledge
•To be responsible for the safety of yourself and others, using protective equipment when required
•To maintain personal standards of dress, cleanliness and hygiene, consistent with the standards laid down by the Company
•To work overtime as required if reasonable notice is given
•To ensure all job cards are completed to standards laid down
•To liaise & seek advice from colleagues and supervisors in situations that are beyond the work specified
•To work at all times towards delivering the highest possible level of customer service
•To assist colleagues in their work roles and share best practice with the team
•To liaise with customers when required to enable right first time solutions are identified
•Assistance with any other task as required
•Analyse work orders to identify what work has been agreed.
•Perform repair work as directed within timescales and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicles.
•Communicate with other departments, including parts and service advisors.
•Be able to diagnose and detect any additional faults.
•Ensure that all work is completed safely and complies with retailer and industry guidelines.
•Help retailer achieve industry-leading standards of process efficiency.
Skills & Experience:
•Excellent communication skills
•Good interpersonal skills and team orientation
•Commitment and self confidence
•Quality focused and reliable
•Problem solving and decision making skills
•Enthusiastic about customer service
•Committed to providing high quality work
•Ability to work to deadlines
In addition we offer a first class employee benefits scheme which includes potential discounts with 1600 retailers, access to staff savings schemes and benefit schemes such as child care vouchers and cycle to work along with excellent discounts on new and used car purchases.
Mission Statement Our aim is to continually grow and develop our Group with the finest facilities anywhere in Scotland. Our ambition is to employ the best staff for all positions to ensure we always deliver an outstanding customer experience. In doing so, we are a Company that is totally committed to being: "BRILLIANT AT THE BASICS"Company profile View all jobs with Eastern Western Motor Group
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