Vacancy posted: Monday, 12 September 2016

Technical Consultant (Immediate Consideration) Dunfermline   £17368 per annum

Please note: This vacancy is no longer advertised.

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Pertemps are delighted to be recruiting on behalf of our successful and rapidly expanding client based in Dunfermline. Working as a Technical Consultant, you will be will be responsible for assisting customers with technical support, while ensuring consistent delivery of outstanding customer service.

This is a truly exciting opportunity to join an expanding company that can offer excellent career progression, for motivated individuals.


- Manage inbound calls from customers reporting challenges and problems and advise on solution based on their chosen policy
- Evaluate information to identify fault and assess appropriate solutions and next course of action
- Provide technical assistance to resolve faults over the phone
- Support colleagues as business and Department Manager sees fit
- Identify improvements in operational processes and recommend change if necessary

The successful applicant:

- Must have previous experience in an engineering field with a mechanical, electronic or technical background
- Proven track record of meeting and exceeding customer expectations
- Strong verbal and written communication skills
- Proven track record of handling objections and meeting deadlines
- Must have a keen eye for detail and be IT literate

Qualifications/ Experience:

- Experience of working within a busy Customer Services environment

If you are a motivated individual, who wants to work hard and meets the above criteria please apply online today, for immediate consideration. .

Job Reference:   S08100083

Closing Date:     25 September 2016

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