Billing Consultant

Vacancy posted: Tuesday, 13 September 2016

Salary: 16500 per annum
Location: Edinburgh

Closing date: 27 September 2016
Job ref. no.: JS6143GLA

CCA Recruitment are working with an excellent client in Edinburgh Park to recruit experienced Customer Service Advisors. Our client is a large commercial utilities company with a great reputation. The Customer Service Advisor will be dealing with enquiries from their portfolio of customers with regards to billing queries.

Responsibilities:

  • Communicating with customers via In/Outbound telephone calls, written correspondence and email.
  • Liaise with meter readers to ensure quality in line with timescales and accuracy.
  • Ensuring accurate bills are produced.
  • Making any necessary adjustments to accounts including exceptions or approvals.
  • Maintaining accurate records and updating systems with data and case notes.
  • Manage your own workload and prioritise any urgent cases or escalations.
  • Liaise with customers, stakeholders and colleagues to resolve any issues.
  • Offer added value products or services through effective problem solving and offer solutions for customers.Experience:
  • Delivering excellent customer service.
  • Work well within a team.
  • Manage your own workload and prioritising cases.
  • Use of internal systems for case management.
  • Strong problem solving skills.
  • Good attention to detail.
  • Use of Microsoft products.
  • If you think you are suitable for the role, please give Jennifer a call on 0141 442 0909 or apply online now.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Jennifer Scott
Telephone 0141 442 0908
Home  ›  Jobs  ›  Call/Contact Centres  ›  Back Office  ›  Edinburgh

Get email alerts
for similar jobs!

Add alert

Your email is already registered, simply enter your password to set up your alert

Incorrect password, please try again.

send
Forgotten Password

People who applied for this also applied for...

You have 0 shortlistedApply for all Clear shortlist