Billing Consultant

Vacancy posted: Tuesday, 13 September 2016

Salary: 16500 per annum
Location: Edinburgh

Closing date: 27 September 2016
Job ref. no.: JS6143GLA

CCA Recruitment are working with an excellent client in Edinburgh Park to recruit experienced Customer Service Advisors. Our client is a large commercial utilities company with a great reputation. The Customer Service Advisor will be dealing with enquiries from their portfolio of customers with regards to billing queries.


  • Communicating with customers via In/Outbound telephone calls, written correspondence and email.
  • Liaise with meter readers to ensure quality in line with timescales and accuracy.
  • Ensuring accurate bills are produced.
  • Making any necessary adjustments to accounts including exceptions or approvals.
  • Maintaining accurate records and updating systems with data and case notes.
  • Manage your own workload and prioritise any urgent cases or escalations.
  • Liaise with customers, stakeholders and colleagues to resolve any issues.
  • Offer added value products or services through effective problem solving and offer solutions for customers.Experience:
  • Delivering excellent customer service.
  • Work well within a team.
  • Manage your own workload and prioritising cases.
  • Use of internal systems for case management.
  • Strong problem solving skills.
  • Good attention to detail.
  • Use of Microsoft products.
  • If you think you are suitable for the role, please give Jennifer a call on 0141 442 0909 or apply online now.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Jennifer Scott
Telephone 0141 442 0908
Home  ›  Jobs  ›  Call/Contact Centres  ›  Back Office  ›  Edinburgh

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