Telecare Operator (Ref No 101)Vacancy posted: Thursday, 13 October 2016
Salary: £19,200 - £22,747
Closing date: 27 October 2016
Job ref. no.: 101
Telecare Operator (Ref No 101)
McDonald Road, Edinburgh
34.9 hours per week average
£19,200 - £22,747
As a leading not-for-profit provider of quality housing for older people, we want to make a hugely positive difference to our customers’ lives. One of our key commitments is to exceed our customers’ expectations and to provide high quality, personalised services that enhances their quality of life.
Working in partnership with various agencies Hanover Telecare provides 24-hour emergency calls handling, enabling our customers to live independently through the assistance of Telecare technology. We are also responsible for delivering an emergency property repair response service to amenity and factored housing groups.
We have one vacancy, working predominantly in our main office in Edinburgh. You will be joining our well-established team who provide a recognised quality support service.
The successful candidate will have previous customer service experience and excellent keyboard, IT and communication skills. This is an office based role in a busy control centre environment. You must be able to manage priorities and show initiative and empathy in responding to the needs of our customers. Self-organisation is essential to ensure you can apply calls handling standards efficiently, effectively and comfortably. Our training programme will help you to transfer your skills to meet the needs of our customers.
The Control Centre is a 365 day and night service. Shift, weekend and public holiday working is a requirement.
As part of Hanover’s vital development teams, you’ll be working in one of the sector’s most forward-thinking organisations that strongly values its staff and customers. We’re Investors in People and Investors in Diversity accredited, and offer a highly competitive benefits package including generous annual leave and a choice of pension scheme.
Do you think you’ve got what it takes? Go to our website to find out more. Remember to quote reference number 101 in all correspondence. Sorry, but we can’t accept CVs.
Closing Date: 12 noon on Thursday 27 October 2016
Interview Date: week beginning 31 October 2016
Hanover (Scotland) Housing Association Ltd
Equal Opportunities Employer
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