Telecare Operator - Inbound

Vacancy posted: Friday, 13 January 2017

Salary: £18027 to £21356 per annum
Location: Edinburgh

Closing date: 26 January 2017
Job ref. no.: SD0032

We are seeking applications from individuals who would thrive in a customer service oriented environment possessing excellent communication and interpersonal skills.  

As a tele-care operator, you will be required to provide an efficient call-handling service to different groups within the organisation including residents, contractors and internal and external bodies. Incoming calls vary from being routine to emergency and is therefore crucial calls are handled in a calm sympathetic manner.   

Responsibilities Include:

  - To receive and answer calls ensuring the appropriate action is taken and are prioritised where   
    necessary

-  Logging calls and updating internal database

 - Liaising with external bodies such as local authorities regarding maintenance and Emergency services 
   including Doctors and social work departments

 - To provide administrative support where required

Given the nature of the service, this role demands shift work to allow the organisation to provide a 24hour service and a shift roster will be provided on commencement.  This is a rewarding role with a diverse organisation who put their employees first. 

If you would like to find out more about this role you can call our Blue Arrow Edinburgh Office on  0131 220 412, alternatively, click on the 'apply' button below to submit a copy of your CV.

We look forward to hearing from you!

s1 says:

This job is new this week. Get your application in now to be included in the first week's applications.Apply now
Contact Name Blue Arrow
Telephone 0131 220 4121

About Blue Arrow

Blue Arrow recruitment operates as an employment agency and as an employment business.You must be resident in the UK and/or have proof of membership of the Workers Registration Scheme.

View all jobs with Blue Arrow

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