Vacancy posted: Thursday, 31 May 2012

Call Handler 12, 16, 18 Hours Glasgow   16,110 (Pro-Rata for part time hours worked plus Enhancements for working in the Out of Hours Period.)

Please note: This vacancy is no longer advertised.

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Job Title: Call Handler
Location: Clydebank or Cardonald
Salary Band : Band 3 £16110 (Pro-Rata for part time hours worked plus Enhancements for working in the Out of Hours Period.)
Hours Available: 12, 16, 18 Hours  

NHS 24 is Scotland’s provider of national Telehealth and Telecare services.    As a Call Handler, you will be a key point of contact for callers.  You will collect and record information, identifying people in need of an immediate response,  direct callers to clinical colleagues for further assessment or health information or to other NHS services.  

You must be committed to delivering a high standard of customer service and weekend and public holiday working is essential.  To be considered for this role you must provide evidence in your application of outstanding communication, interpersonal and team-working abilities, and the ability to cope under pressure.  You will have excellent IT skills and good typing skills.  Essential to the role is the ability to demonstrate experience of excellent customer care, and an interest in healthcare.    

If you are looking for job satisfaction and making a real difference to people, we can offer you a post which is exceptionally rewarding.  We offer an intensive induction and training programme along with coaching and on-going personal development.  

Applications will only be accepted on the NHSScotland application form, which must be completed in full, with a detailed statement in support of your application.  CVs will not be accepted.  

Rota are worked on a flexible basis, varying every 8 week period.  All 18 hours rotas will involve night shift working.  For all rotas based in Clydebank and Aberdeen there will be a requirement for work within the in hours period, 8am-6pm.     

All other hours are predominately worked in the out of hours period (5pm to 8am), with 5 from 8 weekends as standard for 18 hour rotas. Candidates choosing to apply for 12 and 16 hour rotas will be weekend only workers, working 8 out of 8 weekends. (The only exception to this will be for public holiday cover.) All rotas will include cover for public holidays including Christmas, New Year, Easter and public holidays taken by other Health Boards.    

Where you chose to combine working with NHS 24  and another employer, you should note that NHS 24 strictly adheres to the Working Time Directive regulations of staff working no more than 48 hours per week on average across all employments.      


To download an application form visit  NHS 24 cannot accept CV applications.   Alternatively contact the HR Business Support Team on or text nhs 24 12/CH followed by your e-mail address to 81400.  

Please note that email applications must be sent as a MS Word document, we cannot access links to SkyDrive files.  

The closing date for the receipt of applications is Wednesday 27th June at 5pm, however, candidates are encouraged to submit their applications as soon as possible.   

Please note that we do not acknowledge receipt of application.  Additionally if we have not contacted you within 4 weeks of your application, please assume you have been unsuccessful on this occasion.  

*Candidates submitted via Recruitment Agencies will not be considered for this post.  

NHS 24 is committed to equality & Diversity.      

Job Reference:   12/CH

Closing Date:     27 June 2012

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