Customer Service Advisor

Vacancy posted: Tuesday, 20 September 2016

Location: Glasgow

Closing date: 27 September 2016
Job ref. no.: UK736994

Hudson's client a large financial services organisation based in Glasgow city centre is looking to appoint a Customer Service representative to join their team on a temporary to permanent basis.

The purpose of this role is to provide the highest quality customer service to customers.

Key duties and responsibilities include:

  • Handling customer calls received via all channels (telephone, email, letter, click to chat)
  • Ensure that any call received is logged, prioritised, actioned and investigated in a timely manner
  • Build and maintain a level of product and systems knowledge which enhances the customer experience
  • Maintain high quality scores as determined by the Company's policies and procedures
  • Ensure compliance with internal and external requirements including FSA, TCF principles
  • Liaise with third parties to enable the resolution of customer concerns
  • Share learning and experience with colleagues to ensure the strengths of each team member are recognised and used to offer customer's excellent service

Skills, Knowledge and Experience:

  • Must have experience of working within related financial services, within a contact centre
  • Experience of managing KPI's and SLA
  • Excellent listening and communication skills
  • A working knowledge of Regulatory Complaints and Compliance as it applies to the Insurance Industry
  • Experienced in MS Office Packages

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

s1 says:

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Contact Name Lesleyann Poli
Telephone +44(0)141 240 2425
Home  ›  Jobs  ›  Call/Contact Centres  ›  Call Handler  ›  Glasgow

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