Customer Service Agent

Vacancy posted: Saturday, 1 October 2016

Salary: Not Specified
Location: Glasgow

Job ref. no.: 1600017S

Chubb has an opportunity for a Customer Services Agent to deliver an efficient and effective call handling service to customers that will contribute to the Company's customer retention and customer satisfaction goals. A high quality of service and competency is the key requirement in the role, following best practice procedures and being fully compliant with internal requirements as well as those of our external regulators.
What duties will you perform as a Customer Services Agent?:
  • Call handling service in accordance SLAs and KPIs ensuring high quality communications with our customers leading to first call resolution and efficient customer experience.
  • You will deliver high quality Customer Service activities such as change of address, cancellation and refunds, policy queries and more, using the procedures documented.
  • Build and maintain a level of product and systems knowledge which enhances the customer experience
  • Identify and recommend suggestions for continuous improvement
  • Maintain high quality scores and ensure compliance with internal and external requirements including FSA, TCF principles, Sarbanes Oxley, Internal Audit and Compliance

What skills & experience will I need?:
  • Experience in Contact Centre role demonstrating professional standards in customer care
  • Good standard of general education
  • Insurance/ Financial Services related qualification or experience would be desirable although not essential
  • Proven experience of working to SLAs and KPIs
  • Excellent listening and communication skills
  • Experienced in MS Office Packages

  • What can you expect in return?:
  • Highly competitive salary
  • 37.5 working hours per week between 8.30am and 6pm (Mon - Fri)
  • Life Cover
  • Medical cover
  • Reduced travel Season ticket loans
  • 25 days annual leave plus 8 bank holidays
  • Extensive training and on-going support from a team of skilled professionals
  • Subsidised gym membership

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Contact Name Sobechi Foster
Contact Instructions To Apply For This Position Please Click The Apply Button

About Chubb

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

View all jobs with Chubb

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