Vacancy posted: Wednesday, 19 October 2016

Customer Service Advisor Uddingston   9.23 per hour

- Investigate, resolve and process high volume customer enquiries to deliver customer value at first point of contact.

- Identify and understand customer needs in order to provide a consistently high quality service.

- Investigate and resolve routine customer complaints.

- Increase customer retention, loyalty and to build the highest reputation with the customer.

- Update customer information to maintain accurate and secure records.

- Communicate with customers through a variety of channels including telephone (both inbound and outbound), internet and written correspondence as appropriate.

Person Specification

- You will possess excellent customer service skills demonstrated by your experience within a customer service environment in the call centre industry.

- Excellent communication skills and a clear telephone manner are essential.

- You will have the ability to build a rapport with every customer spoken to, ensuring they feel valued.

- You will be able to investigate and resolve customer calls ensuring the delivery of an efficient service to the customer.

- You will be able to use a computer keyboard for maintaining customer database records.

- You will need to be resilient, patient, persuasive and tenacious as you will be handling customers both internal and external who have high demands.

- You will be able to work effectively in a fast paced environment and cope with every changing demands

Job Reference:   S08100155

Closing Date:     01 November 2016

Contact Name jobposter
Telephone 01312257531
Apply Now
Home  ›  Jobs  ›  Call/Contact Centres  ›  Call Handler  ›  Uddingston

You have 0 shortlistedApply for all Clear shortlist

Current Pretemp Jobs Twitter Linked in Facebook

Copyright of Pertemp 2012. Website