Customer Service Agent

Vacancy posted: Tuesday, 13 September 2016

Salary: 16,000 per annum rising to 17,844
Location: Glasgow

WALKER LOVE leading players in the Scottish Revenues Collection marketplace are currently looking for articulate, enthusiastic and customer-focused agents to join our team based in Glasgow City Centre.
BENEFITS

  • Salary £16,000 p.a. (based on 40 hours per week) rising to £17,844 p.a.
  • Flexible Shift Pattern between Monday – Saturday
  • Bonus Scheme
  • 30 days annual holidays increasing to 35 days
  • Company Pension Scheme
  • Full I.T system, procedural and legal training programme
  • Friendly and vibrant working environment

THE ROLE

  • Inbound/outbound debt collection and customer service calls
  • Negotiating settlements/taking card payments/negotiating payment plans/updating our collections database
  • Delivering a first class level of customer care and service
  • Remaining professional and polite at all times

YOU SHOULD HAVE

  • Previous collections experience
  • Knowledge of employment tracing may be advantageous in this role
  • Problem solving ability and organisational skills
  • Ability to work well under pressure
  • Knowledge of  FCA regulations

To be successful in this role you must pass reference, credit and criminal record checks.

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now

About Walker Love

Walker Love is a firm of Messenger-at-Arms and Sheriff Officers. We provide a range of debt recovery, citation & diligence, enforcement, tracing and investigation services to businesses, public sector bodies, individuals and third sector organisations.

10 Offices throughout Scotland
Investors in People Accreditation (IIP)

ISO27001 & ISO9001 Certified

View all jobs with Walker Love

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