Telephone Contact Centre Agents

Vacancy posted: Monday, 12 September 2016

Salary: 14040 per annum + Potential (Uncapped) Performance Bonus Scheme
Location: Kilmarnock

As a result of continued success and an ambition to grow the business, Stirling Park LLP, one of Scotland’s leading specialists of Debt Collection & Sheriff Officer Services, is looking to recruit motivated individuals with the capability to perform at the highest level within our Contact & Recoveries Centre as Telephone Contact Centre Agents.

What kind of responsibilities should you have?

  • Handling inbound and outbound calls, you will be responsible for professionally negotiating payment arrangements and settlements on behalf of our clients.

What skills, qualities and experience will you need?

  • An excellent communicator, with strong influencing and negotiating skills accompanied with the drive to achieve results.
  • Confident and professional when dealing with customer enquiries or complaints
  • Ability to work efficiently in a fast paced, high pressured environment
  • Comfortable and familiar with working to KPI’s and targets. 
  • Experience of working within a debt recovery, legal recovery processes within Scotland or indeed a fast paced customer facing environment
  •  A knowledge and understanding of DPA.
  • A determined and positive attitude
  • Ability to work on your own initiative or as part of a team.

What training will you be given?

Full induction training will be given thereafter you will be supported by ongoing training and development.

If you feel you have the necessary experience to fulfill this role then please click to submit CV.

Contract Hours:        37.5 hours per week – Permanent Full Time Position (Shift Rota will apply)

The closing date is 30th September 2016

STIRLING PARK LLP IS AN EMPLOYER THAT SUPPORTS EQUAL OPPORTUNITIES

s1 says:

This job has been on the site for more than a week and could be removed at any time! Get your application in now before you miss out!Apply now
Home  ›  Jobs  ›  Call/Contact Centres  ›  Collections  ›  Kilmarnock

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