Customer Service Technical Co-OrdinatorVacancy posted: Wednesday, 4 January 2017
Salary: £17000 per annum + OTE £23,000
Closing date: 18 January 2017
Job ref. no.: Req/416732
Customer Service Technical Co-Ordinator
Full-time Salary: £17,000.00 + bonus - OTE £23,000
Are you an experienced customer focused advisor and looking for a new challenge and an exciting opportunity for 2017! If so I want to hear from you. I am looking for a driven candidate to work for an exciting utilities company who have exclusive rights to sell their product in the UK.
Duties & Responsibilities
You will be the front line technical telephone contact for the sales team and customers, taking and processing sales orders and monitoring through to delivery.
You will develop and maintain a closer relationship with customers by way of regular planned telephone contact and by offering a variety of sales and service support.
You Manage customers debt levels and deal with credit control up to the point of legal action.
You will contact end users to ensure that they are happy with their boiler and to request them to make Trust pilot reviews
During working hours, you will deal with incoming breakdown calls and, where possible, diagnose and decide on next course of action.
You will manage the service call out process from calls being raised, checking on progress and correct completion of the service call records.
You will manage the out of hour's telephone helpline, including dealing with emailed customer issues.
You will also manage warranty return parts process through to the factory and subsequent decision on cost/replacement including maintaining regular contact with our service agent network
Assist the National Technical Manager with technical updates, training and literature/instruction preparation
This role will be Monday to Friday between the hours of 8.00am to 17.30pm. A key part of this role will involve some out of hours work for which only a standby payment will be made. A mobile phone will be provided.
Technical experience in the domestic boiler industry is essential
Excellent computer skills
Good telephone manner
Strong proof reading skills
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
|Contact Name||Fiona Preston|
|Telephone||0131 718 8031|
Established in 1987, Search Consultancy has grown to become one of the UK's leading recruitment consultancies. With offices in 13 locations across the country, we place people at all levels across a wide range of commercial and industry sectors.Company profile View all jobs with Search Consultancy
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