Customer Service Agent

Vacancy posted: Thursday, 15 September 2016

Salary: 16,500 - 18,500
Location: Edinburgh

We are looking to add experienced Customer Service Agents to our growing team based in Edinburgh. Our Customer Service Agents will be dedicated to delivering world class customer service and ensuring that all of our customers receive a WOW customer experience throughout their journey with TenTel.


  • Engaging customers in conversations to understand their needs and provide them with the best possible solutions
  • Be customer focused and committed to improving each customer’s experience
  • Be part of a growing and innovative organisation
  • Meeting/exceeding targets and KPI’s
  • Supporting customers and the delivery an outstanding customer experience
  • Up-selling/Cross-selling and promotions
  • Proactively identifying any possible improvements to team procedures
  • Champion the vision & values of TenTel to embed the preferred culture and spirit within the Company.

As well as having a strong background in customer service, our Customer Service Agents will have:


  • Excellent communication and listening skills
  • A polite, professional and friendly manner
  • Problem solving ability
  • Positive self-starter with can do attitude and initiative


  • Proven experience in similar customer related position
  • Experience of live web chat

Core Competencies:

  • Strong communication skills, able to listen to requirements and convert into resolution
  • Able to concisely assess customer requirements
  • Able to work in conjunction with both technical and non-technical teams
  • Adaptability to changing business requirements
  • High attention to detail
  • Desire to work within a fast paced and fun environment

Working Hours:

  • Hours of work will be between 9am and 9pm
  • Full time and part time positions available

In return we offer:

  • A competitive salary
  • The opportunity to progress your career in a quickly growing company

s1 says:

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