Customer Service Advisor

Vacancy posted: Wednesday, 21 September 2016

Location: Edinburgh

Closing date: 28 September 2016
Job ref. no.: 454203-UKen

Robert Half has an exciting opportunity for experienced Customer Service Consultants to join a leading organisation based in Edinburgh on a 3 month temporary basis starting in October. The successful candidates will be available from October and provide first time resolution to customers in an efficient and courteous manner.

Key responsibilities of the role:

  • Efficiently handle all incoming calls for all departments in a courteous and articulate manner
  • Be the first point of contact for customers contacting, accurate recording of the contact, response and outcome, escalating where appropriate
  • Take responsibility for personal performance and achievement of KPIs
  • Carry out associated administration to ensure service standards and SLAs are met, whilst ensuring compliance
  • Accurately report on customer contacts e.g. enquiry outcomes, call volumes

The successful candidate will have the following skills and experience:

  • Fully PC Literate and experienced using online systems
  • Previous Customer Service experience, ideally with experience in a similar environment
  • Excellent planning and organisational skills
  • Ability to communicate to a high standard, both written and verbally

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Claire Boyle
Telephone 44-131-220-2175

About Office Team

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

View all jobs with Office Team

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