Contact Centre AdvisorVacancy posted: Wednesday, 19 October 2016
Salary: £9 per hour
Closing date: 22 October 2016
Job ref. no.: 6883811
Contact Centre Advisor
£9.00 per hour (plus holiday pay) - Full Time role - Monday to Friday - based at Edinburgh Park
Ongoing temporary contract - potential to be made permanent
One of our clients based at Edinburgh Park is currently recruiting for experienced Customer Service Advisors to work in their Contact Centre. Candidates will be responsible for servicing customer requests via inbound telephone calls, receiving calls from customers, financial advisers and authorized third parties.
Duties involved in this role will include:-
- Answering inbound calls effectively so they can be dealt with at first point of contact
- Promoting the company positively during all customer interactions
- Investigating and dealing with customer problems in a focused and courteously manner
- Understanding and correctly implementing the company's security check procedures
- Understanding and following the company Treating Customers Fairly (TCF) principles with every customer interaction
- Using active listening at all times on each call to ensure each customer receives an appropriate response
In order to be considered for this role, candidates must have:-
- Previous contact centre experience is absolutely essential - candidates with experience within Financial Services would be at a distinct advantage
- Previous experience of dealing with complex queries and complaints through to resolution
- Excellent interpersonal skills and an excellent telephone manner, with the ability to deal with both customers and colleagues effectively
- Solid IT skills, with the ability to use CRM systems and MS Office
- The ability to organise your work and deal with challenging situations effectively
Also, in order to be considered for this role you must be able to pass a credit check and a Disclosure Scotland check, if you're unsure whether or not you would pass these checks please contact me for further information.
Please note that applicants who do not meet the criteria above will not be considered for the role. If you do meet the criteria above and you are interested in applying for this role, please submit your CV via the advert ASAP or contact Greg Martin for more information on 0131 240 3680.
Reed Specialist Recruitment Limited is an employment agency and employment business.
|Contact Name||Greg Martin|
|Telephone||0131 240 3680|
Welcome to Reed Specialist Recruitment, specialist provider of contract, permanent, temporary and outsources recruitment solutions across Scotland and the greater UK. With offices located throughout Scotland, we are fully equipped to source the right talent to suit your requirements across over 17 different specialismsCompany profile View all jobs with Reed Business Support (Edinburgh)
Get email alerts
for similar jobs!
People who applied for this also applied for...
You have 0 shortlistedApply for all Clear shortlist