Chinese Speaking Customer Service Advisors

Vacancy posted: Friday, 6 January 2017

Location: Edinburgh

Closing date: 20 January 2017
Job ref. no.: CCA New Ch

Fluent in a Chinese language and English?

Passionate about delivering excellent customer service?

If you answered yes and yes, then read on and get ready to apply!

We are looking for Chinese (Mandarin or another Chinese language) speakers to join our international family! You will be working in a friendly, warm and inclusive environment providing excellent customer service for a leading global outsourcing organisation.

On offer is a great career and some amazing benefits, in return you will deliver a superior level of service for fantastic international clients.

Duties include:

  • Responding to incoming and outgoing customer telephone enquiries.
  • Questioning to understand and resolve customer needs.
  • Clearly providing customer information.
  • Completing administration activities.
  • Keeping up to date and knowledgeable on products and services.
  • Being fully compliant with all legislative requirements

To be considered you should be:

  • Fluent in a Chinese language & English
  • Display excellent customer service skills
  • Have a proven track record of building customer relationships
  • Professional and positive
  • An excellent communicator
  • Proven in achieving against challenging goals and targets

Alongside a competitive salary you will be rewarded with:

  • Fantastic training
  • A supportive international family culture
  • Genuine progression opportunities
  • A fun place to work with free monthly social events
  • Client product discounts
  • Pension & healthcare

We have a fantastic location close to Edinburgh with free parking, and easy and regular access by train or bus.

Whilst working in a fun, open environment you will also benefit from monthly social events, incentive prizes, discounts and many other great benefits.

Operational Hours are Monday - Sunday (40 hours per week). You must be fully flexible around these hours.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Tony Day
Telephone 0141 433 7050

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