Customer Service Advisor - Financial Services - 3 months

Vacancy posted: Monday, 9 January 2017

Salary: 15500 per annum + Benefits
Location: Edinburgh

Closing date: 23 January 2017
Job ref. no.: Req/370814

Customer Service Advisor - Financial Services - 3 months fixed term contract

15,500 per annum + Benefits

Our client, an international customer services provider is currently looking to offer a full time position for an excellent candidate with great customer services skills!

The business operates 24/7, and that gives you the opportunity to be flexible with your shifts.

A good benefit package as below:

* 40 hours contract - 24/7 service - flexible shifts
* Night shift allowance
* Perkz: employee benefits scheme that works with the best UK retailers
* Learning and Development courses
* Career opportunities within the account

Duties and responsibilities:

* The mainresponsibility of this role will be to support cardholders within the UK via phone.

* This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis

* Handling customer complaints, taking responsibility to investigate, escalate and track appropriately - providing the cardholder with a timely and satisfactory resolution

Experience, Knowledge and skills required:

* Fluency in English
* Previous experience in Customer Service, preferably in the Financial industry
* Computer literate: Word-processing, Excel, internet and general systems usage
* Ability to provide empathy, sympathy, maturity and support to distressed callers

* All offers are subject to successfully passing a credit and disclosure Scotland check *

If you are interested in this role, please apply online today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Maria Stathopoulou
Telephone 0131 718 8028

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