Customer Advisor

Vacancy posted: Friday, 13 January 2017

Salary: 16500 per annum + Excellent Benefits Package
Location: Edinburgh

Closing date: 27 January 2017
Job ref. no.: Req/416811

Are you currently a customer service professional looking for a new career? Want to work for a company that offers excellent annual leave and pension schemes?

Then we have an excellent opportunity to join a business that is growing massively in 2017!

We are currently recruiting for Customer Service Advisors based in the West of Edinburgh for a permanent role with endless opportunities!

As a Customer Service Advisor you will:

  • Taking inbound calls from business customers, providing world class customer service to every customer that calls in
  • Making account changes, dealing with billing queries and any general queries that may come in
  • Supporting your colleagues to deliver exceptional customer service, be that through advice or simply by lending a hand when needed
  • Dealing with and resolving queries at first point of contact wherever possible
  • Making sure any email queries or postal queries are dealt with in a prompt and efficient manner
  • Adhering to DPA guidelines on every communication with customers
  • Escalating issues and complaints in a prompt manner and ensuring customers are kept up to date throughout the process
  • Taking ownership of complaints at all stages
  • Putting the customer at the heart of everything you do, every day

What we are looking for:

  • Experience of working within a customer focused environment, whether that be a call centre or retail, we want to hear from you!
  • Strong attention to detail and able to communicate effectively

What's in it for you:

  • Starting salary of 16,500 with an excellent progression model
  • 37 days leave per year including bank holidays from day 1!
  • An excellent pension scheme with other additional benefits as well
  • Working Monday to Friday between 8am and 6pm

Get in touch quickly if you're interested in this fantastic opportunity!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

s1 says:

This job is new on the site, posted only 3 days ago. Get your application in today.Apply now
Contact Name Ben Bradley
Telephone 0131 718 8029

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