Part Time Customer Advisor - Fraud Team

Vacancy posted: Tuesday, 14 February 2017

Salary: 7.45 per hour
Location: Edinburgh

Closing date: 28 February 2017
Job ref. no.: Req/421826

Part Time Customer Advisor - Fraud Team

7.45 per hour

We provide international customer services for a specialist High Street and Internet retailer and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment.

Working Hours: Part-time (20 hr, Fri -4 hr and Sat/Sun - 8hr)

If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:

Main Responsibilities:

  • Quickly understand the client's needs and what actions are necessary to carry out requests successfully.
  • To develop and maintain a full knowledge of client products and services.
  • Review various customer transactions to identify suspicious activity/fraud.
  • Analysing trends.
  • Gathering evidence

Skills required:

  • Strong problem solving and analytical skills.
  • Extremely proactive and naturally inquisitive.
  • Strong attention to detail.
  • Ability to make decisions quickly, confidently and accurately.
  • Proven ability to work effectively in a fast-paced environment.
  • Preferred background of having worked within a fraud team, Industry experience in online Retail and knowledge of the Retail Decisions fraud system is helpful but not necessary.
  • Preferred experience in credit card, PayPal and other payment options.

If you are interested in this, please apply online today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

s1 says:

This job has been on the site for more than a week so it may be removed soon. Get your application in now before you're too late!Apply now
Contact Name Maria Stathopoulou
Telephone 0131 718 8028

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